FREQUENTLY ASKED QUESTIONS

 By cheque: please make your cheque out to Haida Gwaii Trader and mail it to PO Box 313, Port Clements, BC V0T 1R0

• By Credit Card: just let us know and we will email you a Pay Pal invoice.  To pay this way, you do not have to have a Pay Pal account, there are no extra fees and we chose Pay Pal because of their excellent security record and exemplary customer service.
• By Northern Savings Credit Union (NSCU) Direct Deposit:  you can direct deposit into HG Trader’s NSCU (Masset Branch #6) chequing account # 7180060. It is very important that youput your name or business name in the deposit note for this payment method.
• By NSCU bill payment.  This payment method is best for ongoing payments with Haida Gwaii Trader.  Simply email or call us for an account number and you can then fill in your details via the NSCU website and set us up as a payee.
• By E-Transfer- set up via your online banking account. Please note there is a bank fee attached to this payment method. Simply send your e-transfer toinfo@haidagwaiitrader.com
• In the neighborhood?Drop your payment off at the HG Trader office (exact change please). We are located at 35 Cedar Ave. West, Port Clements, on the second floor of the fire hall. Please be sure to call first to be sure we are in.

Posting ads on HG Trader only takes a few moments and we have worked hard to design user friendly, self-administered systems so as to enable you to post/edit or delete a wide variety of ads any time, any day!

It’s as easy as 1, 2, 3!

1. Go to the HG Trader website: www.haidagwaiitrader.com , hover your mouse over the “Classifieds” tab and then click on “Post/Edit Classified”. The Login page will then open up. Click “Register” to sign up for your free HG Trader classified membership. Fill in your name, user name, email and password and then the email that you entered will be sent an activation email (if you do not see it in your Inbox right away, check your Junk folder as well….sometimes they go there, depending on your filters). In the body of the activation email, you will find a link that when you click on this link, your membership will then be ready to go.
2. You can now login with your user name and password. Then, simply choose the category for the type of classified ad you wish to post and fill in your ad’s details. It is highly recommended that you include at least one picture for your ad, as a picture truly helps to make your ad stand out. You can download up to three pictures online and the first of these will appear by your ad (if it is on the site at noon on the 2oth of the month prior to the next publication)in the next HG Trader magazine. If your pictures are large sized files, it may take a bit for the system to upload them. There is a resize tutorial link right above where you upload pictures….if your pictures are more than 3MB, they will not load. You will have to resize them smaller.
3. Ad renewals: three weeks after your ad or ads have posted, the email that is on the ad will be sent an “Ad Renewal Notification”. If you wish your ad to run more than 30 days, simply click the renewal link that appears in this email and voila…your ad will run for another month. Feel free to keep your ads running as long as you wish! At any time you wish to edit or delete any of your ads, simply login and then click on “My Ads” and you are good to go to update your ads as you wish.

Please note: as HG Trader classifieds are self-administered, it is up to you to keep your ads accurate and up to date.  When editing the content for the next issue of the HG Trader magazine going to print, if there are ads that are not current (and we will even try and reach you if we have time) we unfortunately will have to omit ads from being published in print.

Because the real estate and rentals system is a separate content management system than the classified section, in order to post an ad in this sections, you must first create a free membership. (If you already have a membership to post ads in the classified section, you can use the same user name and password to set up your membership in these areas, so long as the password is a minimum of six characters.)

To create your real estate and rentals free membership, click on the “Real Estate & Rentals” tab, then click on “Post/Edit Real Estate Ad”.  Then, click “Register New Account,” fill in the membership form, click “Create Account” and you are good to login and post your ad. (You will not be sent an activation email with this process….as soon as you submit your membership info, you are good to login)

Both real estate and rental ads can be paid with your credit card on the HG Trader website…making it easy and quick to publish your ad. If a person would rather pay via cheque or e-transfer, the ad will be published when the payment has cleared.

Magazine Content Deadline: real estate or rental ads that are on the HGT website at noon on the 20th of the month prior to the next publication, will appear in that next issue.  Please note:  if your ad has any outdated or expired content for the magazine’s timeline, to keep the HGT magazine fresh and current, HGT management has the right to omit it from appearing in print.

First, check your Junk or Spam mailbox to ensure your HG Trader membership verification email did not get filtered to this location.  If you find it there, mark the email as safe and then all HG Trader communications will correctly go to your Inbox.

Or, if you do not see your membership verification email in your junk or spam box, then it is possible that there was an error in how you entered your email address during the registration process.  If this is the case, simply register again and if you then receive your verification email…you will know this was the case.

Lastly, if upon registering again, you receive a message that says: “This username/password already in use. Please try another, “

This means you did not make an error in entering your email address and sometimes communication blips out in ‘online never land’ will require us to manually activate your account.  Just give us a ring @ 250-557-2088 or email us and be sure to include your phone number and we will activate your account on our end.

When you click on the “Lost Password?” link, you will be sent an email with a ‘token’ that you must copy and paste.  Please be sure you only click the numbers and letters of the token, not the space or period after this token. Otherwise, the system will deem the token invalid.

Please note:  the User Name and Passwords can only be entererd as numbers and letters….the system does not recognize special characters such as: #%&*^(), etc.  If your User Name or Password has any special characters, it will not accept them.

Another option is to email us your desired password and we can add it to your account on our end. info@haidagwaiitrader.com

Update or Deleting classified ads:  Once you have logged in, simply click on ‘My Ads’ link and then all of the ads you have posted will appear in the center screen.  If you wish to update your ad, click on “Update” and the ad posting screen will appear.  You can also delete and/or change your pictures too.  Once you have made your updates, scroll down to the bottom of the screen and press ‘Save’ once.  Be patient, our Haida Gwaii internet connections can often take a bit…..once it is done, a message will appear on the screen telling you so.

To delete an ad, follow the same process above to update your ad, only you will click on the ‘Delete’ option and it will ask you if you are sure, press ‘Yes’ and voila…your ad will be no more.

Three weeks after you post your ad, the email address that you enter in your ad (if it is different from your email address registered to your HG Trader membership, please keep this in mind) will receive this ad’s renewal notification.  Simply click on the provided link and your ad will run for another month.  If this link is not clicked, your ad will automatically expire 7 days after receiving this email.  If you do not wish to post an email address in your ad, or, if you did not receive your ad renewal notification to the email you did enter in your ad (please keep an eye on your junk/spam mail too), please click here to email us or call us @ 250-557-2088 so that we can help you.  This automatic ad renewal system has been chosen so as to keep Haida Gwaii Trader’s classified ads current and accurate.

Sometimes, with slower internet connections, pictures take a bit to upload, so please do be patient.  Also:

• The system will only accept pictures up to 3MB, if your picture is larger, please re-size it before you upload it.
• Rotate your ad:  simply login, click on “My Ads,” click “update” on the ad whose picture you wish to rotate and then scroll down to the bottom of the posting screen where you will see a rotate option.  If it is still not upright, repeat this process until it is.
• Before updating your ad’s picture or pictures, clear your browsing history…sometimes, for some reason, original pictures can be cached. Please note:  when you clear your browser history, cached passwords for other websites (those passwords that appear without your having clicked on their “Remember Me” boxes) will be deleted.
• When removing the picture or pictures you no longer wish to display, click on the ‘Delete’ box by each picture and then press ‘Save’, one picture at a time.  If you wish to post a different picture, you can then go back into your ad and upload your new pictures.  Please press the ‘Save’ button only once.  Sometimes slower internet connections take a bit to upload your pictures.  A message will appear when your ad has been successfully saved.
• Last but not least, you can also email us the picture or pictures and we will upload them on your behalf.

It is free for you to post a not for profit event on the HGT Community Calendar!  (If the event is a business event, the advertising fee is $40 plus GST per event.)

Simply log on to www.haidagwaiitrader.com and click on the “Calendar” tab.  Click on “Submit an Event” and then, before you can post your event, you must fill in a quick membership…click “Sign Up” and fill in your details.  You will then be able to login with your User Name and Password and you are good to go to post your event.

You can post one main picture and also upload one other file too (which will appear as a link at the bottom of the posting)….this can be a poster or another picture if you like.

The Community Calendar has some wonderful features and benefits such as:

• The event posting system is self-administered.  This means that you can post and edit your events, any time, any day according to your schedule.
• If you have a recurring event, you only have to post it once with our recurring event feature.  Please note: our system has proven to be persnipetty in regards to editing recurring ads.  No worries, if you have an edit to a recurring event you posted, simple email us with the details of your edit and we will update your posting on our end, no charge.
• Events can be posted years in advance-this will hopefully help everyone avoid booking events on the same day.
• The event posting form enables you to list full event contact information including email and/or website addresses.
• Your event posting can display one picture and one document link (flyer/poster, etc)
• Your picture and the first 25 words of your event description will also print (if it is on the site at noon on the 20th of the month prior to the next publication) in the HG Trader magazine under the new Community Calendar section.
• At any time, you can edit or delete your event ads online…and it only takes a couple of minutes to do so.
• When viewing the calendar, events can be sorted by city or event category and events can be viewed far into the future.  This will help folks in avoiding double booking of event dates.
• If you wish us to post your events (not for profit or for profit) we charge a $25 plus GST per event posting fee.  A reduction in this rate is available for multiple event postings. Contact us for more info.

Magazine Content Deadline: events that are on the HGT website at noon on the 20th of the month prior to the next publication and align with the printing timeline, will appear in that next issue.  Please note:  if your ad has any outdated or expired content for the magazine’s timeline, to keep the HGT magazine fresh and current, HGT management has the right to omit it from appearing in print.

Sometimes if you are viewing the internet with a later version of your browser, say Internet Explorer or Firefox, they do not read the site as they would when viewed with the latest version.  If you search for the latest version and download it and you will find that many of your browser features will be easier and smoother to use and HG Trader should then be back in order. Our favorite brower is Google Chrome.

Also, if your computer is quite old, your graphics card may not read HGT properly.

The HG Trader magazine can be purchased (for $5) at:

• Masset – Masset Co-op, Home Hardware and Causeway Masset
• Port Clements – Bayview Market and Angela’s Place Café and Fuel Station
• Tlell – Crow’s Nest Café and Country Store
• Skidegate – Taaw Naay Gas Station and Skidegate Co-op
• Queen Charlotte – Causeway Queen Charlotte and Isabel Creek Store
• Sandspit – The Shingle Bay Bistro (in the Sandspit Airport)
• Prince Rupert – Eddie’s News

We print our magazine every two months.  It is delivered (so long as the print and float plane delivery goes off without a hitch) the first week of the first month of the following printing schedule:

• January/February
• March/April
• May/June
• July/August
• September/October
• November/December

Annual Subscriptions: SAVE 20% off retail pricing! For only $24 plus GST ($25.20 total) we will deliver 6 issues of the HGT monthly magazine right to your post box!  Just call in, email or mail us your name, mailing address, phone number and email and we will get you going with our next issue!  For off-island or US subscriptions, please call us for pricing.

Magazine Content Deadline: classified ads that are on the HGT website at noon on the 20th of the month prior to the next publication, will appear in that next issue.  Please note:  if your ad has any outdated or expired content for the magazine’s timeline, to keep the HGT magazine fresh and current, HGT management has the right to omit it from appearing in print.

Haida Gwaii Trader would like to thank each and every one of you for your patronage.  Your business is most valued! 

A week before your prepaid booking expires, the email you listed on your ad will be sent an ad renewal notification. Simply click on the renewal link provided in this email, choose your desired package, payment method and your ad will remain published. Please note: If you are paying by credit card, your ad will have no publishing interruption. If you pay via cheque or E-transfer, your ad will publish as soon as your payment has cleared.